Hotel Mewah di Da Nang

I stayed at the Hyatt Hotel for three nights and four days. This is a five-star property located beautifully by the beach, offering breathtaking natural surroundings. Despite our stay not being during the summer season and the weather being slightly cloudy, we thoroughly enjoyed our time. One of the standout experiences was the Sleepy Massage at the spa. It was exceptional—therapists tailored the massage to focus on areas with pain or tension, which was incredibly thoughtful and added great value to our stay. The hotel’s food offerings were impressive overall. However, there were notable service issues, particularly at the beachside restaurant. The time it took for orders to be delivered was excessively long—30 to 40 minutes for simple items like a smoothie or beer. On one occasion, after waiting 30 minutes for a coffee, we were informed it wasn’t available that day. These delays and miscommunications significantly impacted our experience. Another area needing improvement is staff communication. While the staff was kind and well-meaning, their English proficiency was insufficient, leading to frequent misunderstandings. This is an important area for a hotel of this caliber to address, especially given its international clientele. The rooms, at 42–43 square meters, were spacious and adequate. However, some furnishings, such as curtains and chairs, appeared worn and outdated. For a Hyatt property, this was disappointing. One policy-related issue stood out—staff adhered strictly to hotel rules without considering guest concerns or providing flexible solutions. For instance, instead of prioritizing guest comfort, policies seemed to take precedence, making the experience less relaxing and enjoyable than expected. Lastly, we dined at Le Petite, the hotel’s animation dining restaurant. While the concept was entertaining, the repetitive nature of the animations, applied universally to all menus, made it feel less engaging. Enhancing this experience with tailored or varied animations could elevate it significantly. In summary, while the location, massage services, and food quality met expectations, the service delays, outdated furnishings, language barriers, and inflexible policies detracted from the experience. With improvements in these areas, the hotel could offer a truly five-star stay. Overall, I would rate it 3.5 out of 5.

Sudah tentu, selagi wang itu ada, pengalaman itu akan membuat lonjakan kualitatif Dalam beberapa hari yang lalu di Vietnam, pada dasarnya saya telah menempah hotel 5 bintang (standard tempatan), tetapi kualitinya tidak sekata, Hanoi adalah yang paling teruk, Da Nang adalah yang terbaik, dan InterContinental adalah baik, sederhana hingga sangat baik. tentulah yang paling mahal ya, tetapi ia pasti akan memberikan anda rasa bernilai untuk wang Sila rujuk harga yang kami tetapkan pada masa itu (lebih dari tiga ribu). Hotel ini menduduki puncak bukit yang eksklusif dan pada dasarnya dilengkapi dengan semua jenis makanan, minuman dan hiburan, tetapi harganya tidak murah. Nasib baik, sarapan paginya kaya, dan satu hidangan bernilai dua kali makan. Hotel ini juga termasuk banyak barangan percuma, tetapi anda perlu menempah lebih awal. Anda boleh menghubungi bas ulang-alik untuk menjemput anda ke mana sahaja anda mahu pergi di hotel. Air di kolam renang sangat jernih, dan terdapat sangat sedikit orang. Ia sangat bagus untuk mengambil gambar dan berenang percuma. Kadang-kadang seseorang akan datang dengan membawa air percuma kepada anda, bola tampar, badminton, dan Frisbee semuanya percuma, dan pada dasarnya tiada barisan Akhirnya, mari kita bercakap tentang bilik Kami menempah paras bumi, yang agak dekat dengan laut, tetapi rupa buminya Ia juga rendah, jadi anda boleh melihat laut dan mendengar bunyi ombak semasa berbaring di atas katil. bilik. Anda juga boleh melihat laut sambil berbaring di dalam tab mandi Kadang-kadang anda boleh berbaring dan tertidur di balkoni, meniup angin laut dan melihat tumbuhan hijau Kadang-kadang satu atau dua monyet akan melompat untuk melihat anda. Kelemahan: Lokasi agak jauh dan lobi daftar masuk sukar dicari.

Room was on the ground floor and right next to the beach, so the views were amazing and easily accessible to the beach and pool. We appreciated the notice that there would be some animals, like beetles and mosquitoes. Room could be a bit cleaner, as there were some visible stains on the carpet. Breakfast was a bit generic but had a bit of everything. Dinner at their restaurant, Madame Son, was amazing and I would recommend to those who want to try contemporary Vietnamese cuisine.

Feedback on Sheraton Grand: During my recent stay, the reception service crew member, Thanh Vo, did not collect the payment from me since the booking indicated payment over the counter. This created inconvenience, as I had to contact the counter to settle the payment. Additionally, the hotel required extra procedures to process the credit card payment. Throughout this process, I had to make calls, reply to emails, and follow up, which was highly inconvenient. I hope Sheraton Grand can take note of this issue and work on improving the guest experience. Feedback on Trip.com: I would recommend adding a reminder message for users booking rooms during midnight hours (after 12 am) to avoid confusion regarding the booking date. This would help ensure users select the correct date and prevent errors during late-night bookings.

The hotel is nice and at very good location but the service is not as good as other 5-star resort because sometimes, they don’t have staff to help guest to load/unload luggages. Besides, in our room, the tissue box was broken when we checkin, the resort did change when we tell them but it should be more perfect

On this trip to Vietnam, we chose Premier Village DaNang resort for our five-day-four-night stay. This resort is very large and clean. The vacation villa I selected has two floors with a private pool and direct access to the beach, so in the morning, I can go straight to the beach to watch the sunrise, which is very convenient. The staff here are also very enthusiastic, helpful, and can communicate in English without any problems. They are also very enthusiastic about introducing local cuisine to us. Because the place is so big, we have to use a Buggy car every time we go in and out. Their attentiveness and politeness are very heartwarming! I'm really happy that we chose this resort this time, and if I have the chance, I will come again. Thank you for providing me with a wonderful journey. Awesome!!

Staff are great. Front of house staff English very good. Place is super nice. Small but clean and high end. Food was most excellent. Very impress with quality of food. Spa massage was disappointing I must say. Tried various each day and they are all the same. Soft comfy massage. Pressure with hard, medium, light all the same lol. None the less it’s nice.

The whole stay was amazing!! We were there for 3 days and 2 nights, it was raining the entire time but it wasn't as bad as it sounds. The location was pretty much in the middle of nowhere but I don't think anyone who stayed here was planning to leave the resort anyway. Our villa was so nice, loved the bath tub. Special shoutout to Man - our host, very attentive and responsive, Ken (not sure if we got his name right) - our archery/ ATV instructor, the 1 hour ATV ride was the highlight of the trip and Loc - our Destination Dining host, went above and beyond to get my boyfriend a chocolate cake replacement for the lemon tart they had offered (nothing wrong with it, he just wasnt a fan of lemon). All staff were super friendly and polite. Cant wait to come back when the weather is great.

服務不錯，工作人員都很耐心笑容滿滿，入住後有歡迎飲料。 五卧室別墅很大，裝修也很新，也很乾凈，我們很滿意。 一樓靠近泳池有一個房間，二樓有三個房間，三樓有一個房間，每個房間都配有衞生間，面積都差不多。這樣很棒，分配房間的時候不至於有的家庭心理有落差。 往前走一點兒就是沙灘，有吊牀、鞦韆等設施，這邊的海浪還挺大的。 總而言之，非常推薦！

The best part is the room view. Since it's a resort, there are very few restaurants around, but there are dining restaurants in the resort, so it's good to use. The food quality is good. It was very satisfying because it included a Monogram lounge and a minibar. Also, the hotel staff were all kind :)