Mercure Welcome Melbourne

Nice stay. Strategic location surrounded many shopping malls and good restaurants. 2 minutes walking to China town. Sorry, photo not relevant.

all good :) nice location there's close to the shopping mall

Room smaller than expected. Overall no issue except the sound proof is very poor, can clearly hear the conversation in next door. Didn’t know it has no slipper provided, this is my bad as I didn’t read the description carefully. Location is great. Walking distance to most shopping centre.

About the tenth time I have stayed there and most times there Is a problem at the with check in. This time I booked for night and later had to come one day earlier so booked an extra night before the previous booking. When I checked in they could see the other booking I made and confirmed that it was the same room type and I could stay in the same room. Which seems obvious. But they told me to come back to the desk the next day to change tire keys over for the next booking. (Again a ridiculous request for a professional operation!) For some reason it is somehow impossible to join the booking in their computer system or in their own communication. Because the next morning I was sleeping in after a big night and had housekeeping banging on my door saying I had to checkout. I want happy! I went to the front desk and they couldn’t find the second booking under my name. Eventually I found a booking number and they could find it and give me the new key cards. It all seems like they are using caveman systems for booking and communication. Just another faulty towers experience there. I’m always surprised that Accor would allow them to use the Mercure name.

The air conditioner is broken, and there’s no response to my complaint. The service is terrible, and it’s unbearably noisy.

We stayed for 3 nights, I’m just not aware that we won’t have any housekeeping during the 3 nights. Overall location is good and close to everything.