Heeton Concept Aparthotel Edinburgh Queen Street

The facilities was clean and very nice, the staff was also very kind and polite.

Great location, room is comfortable, but the sofa and the table is slight dirty.

The property is conveniently located, and we were warmly welcomed by a friendly staff member when we were completing self check-in. While the rooms were only available from 3:30 p.m., which was still fine, we were let down to find the induction hob out of service throughout our stay. Also, the TV felt outdated and was not very responsive. We were unable to access the gym using our room card. Overall, there is definitely room for improvement regarding the property’s facilities.

Superb location for exploring the city by foot, as well as great restaurants nearby. Our room wasn’t quite ready at check in time, which was a downside after a long day travelling but staff were nice and room once inside the room was well equipped for our family.

On arrival at the hotel, the reception area was undefined with people sitting and seemingly waiting for a room. We were met by a lady who didn't identify herself as being with the hotel company but instead asked if we were looking for something. (Not the best of starts). After checking with two other undefined people the lady who first approached us then informed me that the hotel room I had booked was unavailable due to technical issues and we were instead being accommodated in the sister hote (The Stewart) locatedl around the corner. Once more, confusion reigned. We eventually realised the person who should have met us as a reception representative was the young man sat smoking on the pavement outside, the one we had passed as we entered the building. After some ten minutes of confusion and wasted time attempting to use the automated booking system the same young man asked if we wanted a room. Confusion over. We were given keys and directed along the corridor to the apartment. A well appointed and comfortable lounge/kitchen with bathroom and bedroom. There was a dishwasher and washing machine, in fact, everything necessary to a private apartment. The location was perfect in that it was within walking distance to everything you could want to do or see in Edinburgh. Despite the initial confusion and changes to the original booking I can highly recommend the hotel apartment and will definitely look to book again.

10/10, the staff were lovely and made it so easy to check in and out. Any questions we had they had no issues to answer or help with. A couple of the cups were a little dirty but could have been from people previously staying there. Would 1000% recommend staying here